Privacy Policy

Last updated: March 2026

Galah Solar Network ("we," "us," or "our"), operated by Solar Services Company, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit galah.us and use our services.

1. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and company name when you register.
• Payment information: processed securely through Stripe. We do not store credit card details on our servers.
• Usage data: pages visited, advisory requests viewed, connections activated.
• Communications: messages sent via our support form or contact channels.
• SMS consent: your preference to receive SMS notifications about platform activity.

2. SMS / Text Message Communications

• Message purpose: Notifications about advisory request availability in your selected states, account activity, and platform updates.
• Message frequency: Varies based on platform activity (typically 1–10 messages/day for advisors).
• Message & data rates may apply depending on your carrier plan.
• To opt out: Reply STOP at any time to unsubscribe from all SMS messages.
• For help: Reply HELP or contact us at business@solarservicescompany.com.
• We will never sell or share your phone number with third parties for their own marketing purposes.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.

3. How We Use Your Information

• To provide and maintain our solar advisor connection platform.
• To process payments and manage your account balance.
• To send you advisory request availability notifications (SMS and/or email) based on your preferences.
• To connect homeowners with certified solar advisors in their area.
• To respond to your support inquiries.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• Stripe — for secure payment processing.
• GoHighLevel (GHL) — our CRM provider for contact management and communication workflows.
• Certified Solar Advisors — homeowner inquiry information is shared with the assigned advisor in the network, solely for the purpose of providing the requested advisory service.
• Service providers who assist in operating our platform, subject to confidentiality agreements.
• Law enforcement when required by applicable law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Homeowner Advisory Requests

When a homeowner submits a request for solar advisory services through our platform, the information provided (name, contact details, and home information) is shared exclusively with one certified advisor in our network. This information is used solely to provide the requested solar advisory service and is not shared with additional parties.

6. Data Security

We implement industry-standard security measures including SSL encryption, hashed passwords, and secure API communication. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at business@solarservicescompany.com.

9. Cookies

We use localStorage to maintain your session. We do not use third-party tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: business@solarservicescompany.com
• Phone: +1 888-995-9878
• Website: galah.us